Frequently Asked Questions
Everything you need to know about your JayCutler shopping experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 10-15 business days depending on the destination.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please visit our returns portal to initiate a return or exchange.
How do I ensure I'm ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my JayCutler garments?
To maintain the quality and longevity of your clothing, we recommend machine washing in cold water with similar colors and tumble drying on low or hanging to dry.