Returns & Exchanges
At JayCutler, we stand by the quality of our apparel; if you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Pack your items in their original, unworn condition with all tags attached, ensuring you include the provided packing slip inside the box.
Affix the Label
Download and print the prepaid shipping label from your email, then securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; once received, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing